UDS Tecnologia provides complete technical support for Play Prime running on Amazon Linux 2023 (AL2023). Our support offering guarantees consistency in terms of support levels, options, and availability across all supported operating systems. There are no differences between support for customers running Play Prime on Amazon Linux versus any other supported OS.
Support Channels Provided:
24/7 Support via Email and Web-based Ticketing; Technical Documentation and Knowledge Base; Dedicated Slack Channels (Enterprise Customers); Direct Telephone Support (Enterprise SLA)
Service Level Agreements (SLAs):
- Severity 1 (Critical): Response within 1 hour
- Severity 2 (High): Response within 4 hours
- Severity 3 (Medium): Response within 12 hours
- Severity 4 (Low): Response within 24 hours